Hiring Customer Service Executive

Job Descriptio

We are looking for a dynamic Customer Service Executive who will be responsible for identifying and developing new business opportunities.

Customer service executive duties and responsibilities

• Call on leads to introduce our products/services, understand their needs, and schedule demonstrations.
• Conduct follow-up calls to ensure customer satisfaction and nurture relationships.
• Schedule and coordinate product demos with prospective clients, ensuring all logistics are handled smoothly.
• Visit client locations as needed to provide personalized support and gather feedback.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Stay updated on product knowledge and company policies to provide accurate information.

Customer service executive requirements and qualifications

• Excellent verbal and written communication skills in English.
• Pleasant and professional appearance, maintaining a positive company image.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to travel to client locations when required.
• Proficient in using CRM software and other office applications.
• Strong organizational skills and attention to detail.
• Proven track record of successful lead generation and sales.
• Proven experience in a customer support or sales role, preferably involving both phone and in-person interactions.